DataLink's mission is to exceed customer expectations by providing expertise and cost efficiencies through contact center solutions in customer service, inside sales and marketing.
Service that Exceeds Expectations
DataLink, a division of N.A. Williams Company, was started from a simple question asked by one of its customers: "Could you recommend a company that provides outsourced services for competitive price surveys and customer service?"
N.A. Williams Company has strived for the last 78 years to provide exceptional service to their customers. If there is a need... we find a solution. If there is a question... we find the answer.
After researching alternatives, N.A. Williams realized that our in-depth knowledge of the industry would enable us to provide these services while providing the cost efficiencies and turnaround time our customers demanded. DataLink was born.
In 2008 DataLink started in two small conference rooms converted into work stations. Today we have a commanding presence and full scale operation with an office in Acworth, Georgia that can be expanded to over 100 representatives.
We implemented cloud-based contact center technology and infrastructure which allowed us to offer our clients the full array of contact center solutions plus customized and robust reporting. Our services include inbound customer service, lead generation, market research, promotional campaigns, technical support, and web-based customer service.
The national automotive distributor that posed the original question is still one of our biggest customers today. We are a resource and solution provider. Our menu of services has grown from the requests of our customers and will continue to grow. Our vision is to continue to leverage our expertise in the automotive aftermarket industry while also providing outsourced solutions to any client where we can add value regardless of industry affiliation.
Ashley Baird Director of Operations
Ashley was born and raised in Northwest GA. She joined NA Williams as part of the DataLink team in 2012. She began as a lead generator and has since moved into a leadership role as the Director of Operations. She is responsible for the day to day operations of our call center. Providing clients with exceptional telemarketing, lead generation, and market research as well as meeting a variety of other client needs.
Neal Williams Jr. Vice President
Neal Williams Jr. is a native of Atlanta, Georgia and a 1982 graduate of Georgia Southern University. After serving in the United States Marine Corps, Williams enjoyed a career in commercial aviation from 1988 through 1997. He returned to Atlanta in 1998 to join the family business, N.A. Williams Company. Over the years, Neal has held various positions in sales & product management within the company. In 2008, DataLink began in a small conference room in the main NAW office. Today it is a standalone operation serving multiple Fortune 500 companies.